At KrillPay, the safety and integrity of our platform are extremely important to us. Accounts are banned when certain actions violate our compliance, security, or user-integrity policies.
Duplicate BVN Detected
Your account was banned because the same Bank Verification Number (BVN) was detected on more than one KrillPay account.
KrillPay operates under strict financial and regulatory requirements. As part of these requirements:
Each BVN is allowed on only one KrillPay account
Creating or attempting to operate multiple accounts using the same BVN is not permitted
When duplicate BVNs are detected, both the existing account and the newly created account are automatically banned
This policy helps us:
Prevent fraud and identity misuse
Protect user funds
Maintain compliance with banking and regulatory partners
Ensure fairness and transparency across our platform
Important to Know
The ban is automatic once duplicate BVN activity is detected
The restriction applies even if the second account was created unintentionally
Using different phone numbers, emails, or devices does not override BVN uniqueness
Can the Ban Be Reversed?
In most cases, bans related to duplicate BVNs are permanent. However, if you believe this was a genuine error (for example, a technical issue during signup), you may contact KrillPay Support for review.
Contact Support: support@krillpay.com
Please include:
Your full name
Registered phone number or email
A brief explanation of the issue
How to Avoid Account Bans
Create only one KrillPay account
Never attempt to register again if you already have an account
If you experience signup issues, contact support instead of retrying
We appreciate your understanding as we work to keep KrillPay safe, compliant, and reliable for everyone.
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